普通快遞服務的個性化商品會在7-10個工作日內到達（生產時間3個工作日+運輸時間 4-7個工作日）

Your personalized item sent via standard shipping method should arrive in 7-10 business days (3 business days’ process + 4-7 business days in transit).

您的訂單在落單後立即進入生產流程，在提交之前請務必檢查訂單的正確性。仔細檢查您的拼寫，日期和名稱。完成落單後，不接受取消或修改訂單，請在落單前確保訂單的準確性。如果您發現訂單有任何質量問題，請在7天內通過與我們聯繫，您可以在未拆開訂單狀態下退回給我們，以獲得全額退款。請理解，除非存在生產失誤，個人訂製產品不可以退回。

Your order enters our production facilities immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. Check your spelling, dates, and names very carefully. Cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was sent. If you find any quality issue with your order, please contact us at [email protected] within 7 days and you may return it to us in new unused condition for a full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

是的，基於SSL的保護，您提交到我們網站的個人和付款信息是安全的。您的信息在傳輸過程中會使用SSL技術加密，並且 只我們能夠解密，這有效保護您的敏感信息（如信息卡信息，註冊信息，上傳的照片）不會落入不法分子手裏。
同時，我們使用Paypal作為安全交易平台。如果您選擇Paypal付款，您肯定了解相關信息會有Payapl的反欺詐技術和政策保護。
如你選擇 轉數快/Payme付款，請並截圖並以Whatsapp發送到 +852 9453 4016。所有資料均為保密並只有有關職員能查閱，保障你的敏感信息不會外洩。請確保你輸入正確的款項並於備注填寫你的姓名電話以便職員檢查訂單並生產。

Yes, it is. Rest assured both your personal and credit card information submitted to our site is safe, thanks to the Secure Sockets Layer (SSL)* technology we utilized. With the use of SSL technology, your information sent to us will be encrypted as it travels through the network, which only we can decode it. It helps prevent your sensitive information (such as credit card number, registered information, and photo uploaded) from falling into the wrong hands!
Also, we use PayPal* as our secure payment gateway for transactions. If you choose to pay for your gifts using PayPal, for sure you know that your information is under the flag of its Industry-leading fraud prevention technology and policies.
If you choose to pay for your gifts using FPS/Payme and send your payment screenshot to +852 9453 4016, all information is confidential, and only relevant staff can access it, ensuring that your sensitive information will not be leaked. Please make sure you enter the correct amount and fill in your name and phone number in the remarks so our staff can check the order and proceed with your order.

基於您的內容，我們致力於給您更多的控制和所有權並且鼓勵您通過我們產品來展示你自己。 然而，您對您所使用的內容負有必要的責任。特別是Wenno的下面列表中提到的內容是不允許印刷的:

• 圖片或文字涉及淫穢的，而非藝術
• 圖片或文字侵犯知識產權的，包括但不限於版權，商標和隱私權
• 圖片或文字鼓勵或吹捧毒品使用
• 內容涉及誹謗或誣衊的
• 內容涉及攻擊，威脅或其它有害的
• 涉及暴力，仇恨言論和攻擊內容的
• 內容涉及種族歧視，民族歧視，性別歧視或殘疾歧視
• 內容違反或鼓勵其它人違反法律的

Wenno保留取消違反以上規則的訂單包括產品的權利.

We aim to give you as much control and ownership over your content as possible and encourage you to express yourself freely through Wenno products. However, you must be responsible for the content used. In particular, none of the contents listed below are allowed at Wenno:

• No images or text of obscenity, pornography or nudity that is not artistic in nature
• No images or text that infringe on any intellectual property rights including, but not limited to copyrights, trademarks and rights of privacy/publicity
• No images or text that encourage or glorify drug use/abuse
• No content that is libelous or defamatory
• No content that can reasonably be viewed as harassing, threatening, or otherwise harmful
• No excessive violence, hate speech and offensive content
• No content that can reasonably be viewed as discriminatory based upon race, ethnicity, national origin, sexual orientation, or disability
• No content that violates or encourages anyone else to violate any law

QPMN reserves the right to cancel any orders containing products that violate the rules above at any time.